In an excellent article at Business Week (yes, that can still happen) Sarah Lacy writes about the trail that all of our social media habits leaves. Of course, it seems logical and makes great sense when you step back but when you are in it a lot of folks forget who see what they are […]

Does a small business have a need for tracking their online reputation? Since many small business people are completely unaware that they even have an “online reputation” then I would have to say yes.
Here’s an example that literally just happened to me this week. I had transmission work done on a vehicle about four months […]

The days of firing off a letter to the VP of Whatever at XYZ Company because of their bad service are most definitely over. You have to suspect that all those letters got “black-holed” anyway, right? Oh sure, you might get a coupon every now and then and a form letter but that was only […]

It’s time to blog. Just get over it and start doing it.
Things to consider………
1.    You’re an expert and no one knows it

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Welcome to “Shameless Self Promotion Time” here at Frank Thinking. I know that most of my posts are relatively “neutral” and are simply about ideas / experiences / concepts etc but today is going to be a bit different.
Since my company does internet marketing (with a concentration in search marketing practices including search engine optimization […]

Communication. What’s there to say that hasn’t already been said? Plenty actually. The reason that everyone keeps writing about it is because it’s still a major issue in business and life in general.
I realize that I am about to write something that might make me sound 1) old 2) whiney 3) arrogant 4) maybe all […]