I talk to SMB (small and medium business) owners and marketers all the time about the basics of internet
marketing. I tell them what is out there for them to take advantage of including search and social media. These are smart people but the vast majority of the time they are ignorant of (or maybe afraid of?) the internet and its many opportunities.
Once these concepts have been presented in a way that removes the mystery and mysticism that we internet marketers like to portray (note to internet marketers: Stop doing that! It’s ridiculous) they almost always have the same response: “A-HA!”
It’s a business epiphany of sorts for these folks and the level of excitement is almost always very high. Trouble is that the initial enthusiasm fades pretty quickly when the reality sets in that this all requires real work. It’s like a business energy drink of sorts. These SMB marketers drink it in and get a huge rush then the crash happens that leaves them drained.
So how do you get past the “A-HA!” into the real world? Here are a few suggestions.
- Get educated – Invest the time and resources to obtain at the least a decent foundational understanding of internet marketing including search (organic and paid), social media, local opportunities etc.
- Assess the opportunity – Internet marketing and social media almost always sounds interesting and exciting but not every technique applies to every business. Quickly assess how much can actually be done based on the type of business and the clients among other factors.
- Make a plan – Once you determine what areas are worth your time (local search, paid search, SEO, social) according to your business and industry take the time to plan your efforts. Internet marketing can spin you circles if you do not have a road map of sorts to follow.
- Be flexible – Internet marketing is always a work in progress. Change and experimentation are the words of the day in this area and the SMB marketer who is new to this will have to just relax and go with it.
Assign resources – This means people and money. Doesn’t take much of either really but it will take commitment and passion to make it work.
So get in and stay in the game after the “A-HA!” moment. Commit yourself to success using the internet to generate business. What else are you going to do? Wait for the government to bail you out, Mr. / Mrs. SMB? Now that would be a HUGE “A-HA!” wouldn’t it?
SMB Takeaway: The initial excitement of the SMB regarding the potential that internet marketing and social media offers is exhilarating but the reality can seem daunting. Well, it’s not as long you go about it in a way that makes sense and leads to success rather than frustration.
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Hi Frank,
Good post and very much agree with your comments. I’ll add a few of my own too… and since it’s that time of year I’ll equate starting Internet marketing (A-HA’s) with my annual New Year’s resolution to “get in shape” and join a gym. Which I do every time this year and then by late February I stop going and cancel my membership. Why? It’s hard, results take too long, I have to find the time, and it’s an added expense that may not payoff for awhile! (Sound familiar?)
Truth be told, I actually solved this problem years ago and now go to the gym 4 days a week religiously. How’d I get there…? Same way I did with Internet marketing:
- Start with reasonable expectations: Like most good things… it’ll take awhile.
- Take baby steps: start small and easy by creating a simple website and/or blog and then adding to it over time.
- One step at a time: Just because your site went live doesn’t mean you need a blog day one. You can do that on day two.
- Measure your progress: It’s really important to see the progress you’re making as this will encourage you to keep going. So be set up to measure right from the start.
- Have fun! Celebrate when you get your first: visitor to your site, comment on your blog, or online customer; and keep setting goals to celebrate wins.
Before you know it, you’ll become addicted to Internet marketing just like the rest of us!
@Carter Hostelley
Thanks for your input. It’s this kind of feedback and communication and I hope to see occur more here at Frank Thinking. Your additions to my list are spot on especially regarding pacing yourself. It’s this whirlwind of ideas that that the SMB’s start to come up with that eventually wears them out and discourages them.
I think most of the job of internet marketing consultants is to help these folks harness their passion and turn it into something real.
Thanks for stopping by!
Frank Reeds last blog post..Getting Past the “A-Ha!”
Frank:
Long time listener, first time caller.
I’d add that it is most important to decide what the SMB’s true measure of success is, and set expectations accordingly, before chasing the elusive top spot. For companies:
1) for whom e-commerce is not the prevalent sales model
2) in high competition keyword categories
3) for whom lead quality is more important that hit count
4) where off-line brand awareness is the goal
Other internet strategies (display ads, content syndication, etc.) may take precedent over SEO
Frank,
Enjoyed this post… although the mystery and mysticism can be a little fun at times, no?
I’m teasing. I particularly enjoyed the “A Ha!” factor of this post. The truth of the matter is that small businesses should be working at attracting customers online — given the fact that we’re in the 21st-Century for one thing, but especially in this economy.
Looking forward to future posts!