Everyone wants to believe that something spectacular and mysterious is true. Among the many ‘legends’ are Bigfoot, the Loch Ness Monster (Nessie) and more.
Well, for the Internet marketing set one of these legends is the mysterious monster that isn’t so much a being but an action. It’s called the Legend of Humanoid Google Customer Service Support Entity. Believe it or not, there has been a siting but we are not ready to say that this mythical creature truly exists.
Mike Blumenthal talks about his strange encounter with this mysterious creature that is like John Carpenter’s Fog. It rolls in and does it work then slinks off. Very few see this in action and we suspect that even fewer have lived to tell about it. It looks like Mike has though as he reports from his local Internet marketing blog in a post today.
I have been working to un-merge two listings on Google since November 5th.
This last Thursday I received the following voice mail on my answering machine after hours. To prove to the world that it really happened I am posting a copy of the message.
Hi. This message is for Mike. My name is Joe and I am calling from Google.
I received an elevated concern from one of our sales representatives named James who apparently you spoke with around January 3rd. We were able to take a look at the two you listings you described to James, the Westcott House and the Bayfront Marin House, the two bed and breakfast that are located in St Augustine Fl.
And I just wanted to let you know that I was able to split those listings and during our next update of all the data on Google you should see that those listings have been split apart and if you have any further questions or problems please don’t hesitate to contact us on-line on our Google.com/help.
Thank you very much for your business.
What? A phone message AND a thank you for your business?!?!?!? Surely this is an anomaly. Surely, the legend of the Humanoid Google Customer Support Entity is just a myth……or is it?
Anyone else seen this creature in the wild?
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I received some “help” from a Google adsense rep. They actually contacted us to try to help us optimize our ads. Of course, helping us would also help them.
The first few exchanges seemed to be canned responses but as we delved deeper, some real answers and solutions were provided.
“I want to believe they are out there”
Chris –
I want to believe as well but until it becomes the norm I am staying in the skeptic camp. I have more faith in the existence of Yetti and Nessie until that time! Not sure if I am just in a bad mood or if this really an issue but it will need to be a real effort for it to make a difference in the market.
Thanks for your insights as always.
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